Monro Auto Service and Tire Centers, 3160 Route 9 West

08/18/26 by Tsekyi Buchanan

Very unimpressed by the quality of the work and the customer service offered here. Made an appointment for muffler trouble but they called to reschedule saying they had overbooked. Then when I finally went in, they found additional work to do in addition to the muffler. I explained I needed the car to pass a New York state inspection. Paid them thousands of dollars to do the work, and when I left the check engine light was still on. I asked them about it, and they said it would go out after 100 miles of driving. Well the next week after 300 miles of driving, it was still on. I tried to call them, but it went to an automated system and then a receptionist who was not knowledgeable. So I went into the shop during their work hours, and the woman there told me there was no one who could help me, they couldn?t even read the code that the check engine light in my car was showing, which their previous service left me with. I had to go down the street to another mechanic shop just to get them to help me understand what new problems the work at Monro had created. It was now throwing a whole bunch of new diagnostic issues, none of which will allow my car to pass inspection. I would never have paid them thousands of dollars to do the initial work if they had been honest with me about the scope of the issue. Plus now they?re refusing to stand behind the work they did or even talk to me about it. This company is dishonest and unreliable. I would strongly recommend checking out Good Guys Auto down the street instead.....Read More

08/15/26 by Julie E. Mazariego

i never want to give a 1 star review but i would never bring my car here again, nor recommend First, I showed up for an appointment for an inspection && they told me they didn?t have the appointment and their website was glitched && it had occurred to 5 other people that day. They told me to schedule for another day, okay whatever stuff happens. The appointment comes, I drop off my car and it took 2 full hours for them to do the inspection. At other places i?m in and out in 10 minutes. Luckily I just pass the time at the gym, but I finished my workout + added time and walked back and it still wasn?t done. In the end it didn?t pass inspection so I scheduled another appointment for the next one with my dad fixing its light. Again, drop off the car and go do my workout and one hour later they call me to say my light is still out & will cost $80. The same lightbulb that cost $10 at autoparts store. Okay whatever I couldn?t be bothered doing this again so I went with it. I asked the man if he will call to let me know when the car is ready or if it?s better to just show up in 20 minutes. He promised he would call when it?s all good for pick up. ANOTHER HOUR passes and no call, I can?t wait any longer and I show up && see my car parked on the side. No call, no notice or anything after the guy promised on the phone. I?m so sorry but I would never recommend....Read More