Monro Auto Service and Tire Centers

03/31/25 by ABAGAIL

I found that after having work done on my suspension and 4 new tires that my front tires were both worn to bald on the inside, showing metal and leaking air (warning light for low pressure) after only 4000 mi. I called and manager Dennis (Malta store) said that I had purchased 4 new tires, that they had put them on and done an alignment, and that it must be a tire defect. I had the car towed to them to check. Only a few of the comments that he made are below: It must be a tire defect ( Not on both tires, worn in the same way). Are you the only one who drives this car? (Meaning driver error? Again, both front tires damaged and showing the same wear). Shocks need breaking in (Really? And what does this have to do with tire wear?) He said he would check the DOT # on both to make sure they matched (What does that prove?)When I brought my brother with me: No, I can?t give you a printout of the alignment done. Our printer must have been down. My brother asked, Can we get a copy of it today after you put on the new tires? Dennis said, Sure! Sure! Then we came back to pick up the car. Could we have a printout of the alignment? Oh, our alignment machine is down. You?ll have to come back a different day. So tires were free, alignment free. I had to pay 117 for labor and tire disposal. I do not think I should have had to pay anything. It was not my error. My brother suspects that the alignment was done so as to erase any proof that the alignment was done incorrectly before and that resulted in the damage to the tires. While we were there, in addition to yelling at me on the phone, which is why I brought my brother with me, we experienced him yelling for almost 20 min in the shop with another woman who was simply asking how to read her bill. There was another female employee present during both transactions. I have always been pleased with the work at the shop for 4 years. This manager is new and needs training in how to deal with customers. I wanted transparency; if a mistake was made, it should be repaired at no cost to me. Defensive behavior, including making excuses and making up reasons that it?s not his fault is not helpful to the customer or your company. Yelling at the customer?never! Even if the customer doesn?t know how to read a bill and/or suspects you of doing something underhanded! I?d like a response. I called customer service on an online number. She kept me on hold for 30 min while she called Dennis. She came back and said yes, the tires were replaced and aligned according to the receipt. I asked how she can explain the dangerous damage after only 4000 miles, and it turns out she hung up on me. !!!!!!....Read More

03/31/25 by DEBORAH

Oil change; staff was friendly, knowledgeable, helpful, provided step by step information.