Monro Auto Service and Tire Centers

11/08/24 by Jen Farrell

I went to this location yesterday. I got there at 4pm and showed them my groupon for an oil change & tire rotation plus $10 rebate. I also had an expired groupon value of $30 that i was told i could use for anything at monroe. They pulled my truck rite in and did the oil change with no problem. Then i had to wait almost an hr for the manager to come back (when he was only supposed to be gone 10 mins) because the newly hired mechanic didn't now how to put the groupon number in (understandable). I noticed my truck was brought down from the lift after just having the oil change. I asked them why they didn't do the tire rotation that came with the groupon. I was then told hold on i didn't know the was included. They didn't even put my truck back up onto the left they looked at my tires (that are less than 8 months old) and told me that my tires were in to poor of condition to rotate them that they can tell me how much did 4 brand new tires.. i told them absolutely not i just bought those theres nothing wrong with them. They argued with me & refused to rotate them. Then as I'm checking out i get told my total is 14.95 for the 6th qt of oil, oil dump, taxes & fees. I told them well of you didn't rotate my tires then technically we should be even since i didn't receive half my groupon service. The manager yelled at me and said thats not how it works. I then told him i had a $30 credit from an expired groupon (that i already confirmed with monroe corporation & groupon cs) to use half of that. I got yelled at & told i was dumb that that's not how it works. I refused to pay the $15 cuz now they have $45 of my money with no more services being done. The manager yelled at me to just go. I took my 4 yr old daughter that i had with me the whole time and walked out after politely saying thanks to them. I waited outside for almost 7 mins while the manager just stood there doing nothing for them to pull out truck out of the bay. When they finally did they didn't even pull it all the way out & i put my 4 yr old in the truck and thanked them again and legit got a dirty look fromthe mechanic that pulled out halfway out of the bay and he just walked away. I promice you i will never ever use monroe again for any reason. And i reported them to groupon. Now that i read the reviews im noticing they are doing this to everyone. Not good at all....Read More

10/19/24 by V

Came in at 5 to get a tire replaced and they close at 6 and the lady refused to help me out , said they where busy when there was just one guy there ? wasted gas and time on a spare tire driving there? I then drove to the other tire spot across the street which also said open till 6 and guess what it was closed and even worse the lady told me they?re owned by the same person lmao talk about monopolizing ? One change your closing time to 4 if you cant handle business at 5pm thats just greedy to waste a persons time driving there. Same with the other location. Pictures at 5:20 showing their ?busy? line. If she wanted to go home early she coulda just said so.....Read More