Norwich, CT
Norwich, CT
(Change Location)
powered by google logo white
557 W. Main Street
Norwich, CT 06360
  • Monday-Friday
    7:30AM - 7:00PM
  • Saturday
    7:30AM - 6:00PM
  • Sunday
    9:00AM - 5:00PM

Monro Auto Service and Tire Centers

557 W. Main Street, Norwich, CT

Free Wifi
Open Today Until 7:00PM
Hours of Operation

Mon

7:30am-7pm

Tue

7:30am-7pm

Wed

7:30am-7pm

Thu

7:30am-7pm

Fri

7:30am-7pm

Sat

7:30am-6pm

Sun

9am-5pm

Monro Auto Service and Tire Centers

Automotive Services
  • Tires
  • Oil changes
  • Brakes
  • Wheel alignments
  • Scheduled Maintenance
  • Shocks
  • Struts & Suspension
  • State Inspections
  • And more...

Current Promotions at this Location

Auto Repair
coupon background image
$20 Off*
Wheel Alignment
ENSURES EVEN TREAD WEAR
Auto Repair
coupon background image
$20 Off*
ANY BRAKE PACKAGE
INCLUDES LIFETIME BRAKE PAD WARRANTY
Auto Maintenance
coupon background image
$15.99*
Conventional Oil
INCLUDES COURTESY INSPECTION

Search for the Perfect Tire

Auto Brands We Maintain and Service

Monro in Norwich, CT provides scheduled maintenance on your vehicle for routine and preventative vehicle care. When you come in, we’ll pull up your car’s maintenance check list for your specific model and inspect the necessary components for your vehicles current mileage. Factory scheduled maintenance provides a good opportunity to make sure your car is performing correctly and help prevent costly future repairs. Plus Monro will save you up to 50% over the dealer!

  • Acura
  • Buick
  • Chevrolet
  • Dodge
  • Ford
  • GM
  • GMC
  • Honda
  • Hyundai
  • Jeep
  • Kia
  • Mazda
  • Nissan
  • Pontiac
  • Saturn
  • Subaru
  • Toyota
  • Volkswagen
  • Chrysler

About Monro Auto Service and Tire Centers – Norwich

Monro Auto Service and Tire Centers is your source in Norwich, CT for complete automotive care for your vehicle. We also carry thousands of name brand tires, ready to be installed.

Download Our App
Looking for more Monro Auto Service and Tire Centers locations besides what you see here? We've got you covered.
Search for Locations

Reviewed by 135 customers

Write a Review
Sort by:
5
I cannot say enough wonderful things about this place and highly recommend them if you need some work done on your car! Best customer service I have EVER had (and their work is great too)! I felt bad calling 5 minutes before closing, but I was traveling back to Maine the next day and my car was having issues and I needed to see if I could get my car in. Despite calling so close to closing, the gentleman that answered the phone was so pleasant (I don't think I've ever had a phone answered with "...and whom do I have the pleasure of speaking with today?" which instantly made you feel like they genuinely care for their patrons) and got me in for the next morning (without me even sharing I needed to head back to Maine the next day). I was impressed from the start! The next morning when I dropped off my vehicle I was met with the same pleasant attitude and the guy was AMAZING! The atmosphere was great too. You didn't feel like they were money hungry or trying to rip you off - like a lot of places unfortunately - but that they genuinely care about their customers and their safety and it was so refreshing! On top of that, not even 2 hours later I got a call my car was ready, the price was definitely reasonable (*phew!*), and their work was excellent! The 3 hour drive home was SO much better than the drive down and it was so nice to have the peace of mind that my 2 year old daughter and I were safe. 🙂 I wish this shop and all the people in it were in my town so I could go there for all my car needs! :-p Best experience I've ever had with a vehicle repair place! 🙂 HIGHLY recommend!....Read More

Submitted 07/10/19

By Helen Wood

5
If your ever stuck in this area CT, these are a great bunch of mechanics friendly service and wonderful human beings. Thank you gentlemen for the service provided to us on our Anniversary getaway.

Submitted 07/09/19

By Awilda Cajamarca

5
Fast, friendly, reasonably priced! My alternator failed a mile away, made it into the shop, and was reassured by Casey B. that he could replace it in under two hours...One hour and thirty minutes later I was back on the road! He even recommended a pizza place where I could sit and grab a bite to eat while I waited.

Submitted 06/28/19

By E Novak

5
Very happy with service.

Submitted 06/25/19

By Robert F Tousignant

5
It was my first time using Munro, and I will use them again in the future.

Submitted 06/13/19

By LINDA

5
If you need someone to trust with your car is these guys. They are honest, friendly and professional. Will go back

Submitted 06/10/19

By Ayoub Jabir

5
No

Submitted 05/29/19

By RON

5
Great service the guys are great and very helpful, they also tell you if anything other than getting your oil change is wrong and give you there expertise. They're always courteous and very professional on the phone.

Submitted 05/27/19

By Juan Collado

5
Great service. Casey who was the guy working at the desk was excellent and great to work with. We had a tire blow out and they had it in stock and got us in and out and back on the road in under 45 minutes. Highly recommend them.

Submitted 05/25/19

By shawn gagnon

5
Brandon was awesome. Great experience.

Submitted 05/23/19

By Donald Douton

5
I was welcomed and helped

Submitted 05/21/19

By MARIA

5
these guys were awesome! I called about a few minutes before they were going to close and they welcomed me to come down to show them the problem I was having with my car. they fixed actually two problems on my car and were so quick, nice, and professional! I absolutely recommend these guys!

Submitted 05/10/19

By joshua p

5
The reviews are really spot on. We needed some work done. I wanted a second opinion. (Technically this was a third bc some guy was mansplaining to me about upkeep.) I called and Casey answered. He said was very pleasant from the start. He was able to get us in that day. They looked at the car and told us what we already knew. We needed new brake pads. He was straightforward. Casey showed me. I liked that he spoke to me kindly. They were able to get us in right then. The work was done in a timely manner that I was able to get to work that day. Quick and efficient. I also made an appointment for tires. They did a great job on that too. For both jobs the pricing was fair.....Read More

Submitted 05/07/19

By Chi-Chi pfaustino

5
My serpentine belt broke in the shop rite plaza, and I have no road side assistance through my insurance so I thought I was screwed. Than I called over to Monro Muffler and they told me to give them 30 minutes and that they would have someone over to help me (mind you they don’t do house calls) and we could come back after and take care of the payment. I sat with my girlfriend, brothers, and my dog in the parking lot and in no more than 30 minutes Kacey showed up to help us out! It took him a little extra time because it is a foreign vehicle and the pullies face the wrong direction, but none the less he got the job done and he even gave us a discount because of the tight spot we are in! Usually car places are the worst! But i can honestly say Kacey and the rest of those guys over at Monro muffler are amazing and I will definitely be coming there for now on!....Read More

Submitted 05/03/19

By devon patterson

5
Mgr. Casey is a very good gentleman, and his runs the repair-shop well.

Submitted 04/30/19

By Bryant Champion

5
Excellent customer service

Submitted 04/22/19

By PAUL

5
N.a

Submitted 04/11/19

By LORD

5
Na

Submitted 04/08/19

By JOHN

4
None

Submitted 04/04/19

By ERIC

5
Went here and got good service. Mark at the desk keeps things going smoothly and the mechanics are professional.

Submitted 03/30/19

By Jason Giordano

5
My first experience here and I was pleasantly surprised. I called to get a quote for a muffler repair. Mr. Ladoux made time to fit me in and look at my car right away. I had previously gotten a few quotes throughout the winter at other garages, but they were all quotes to replacement the entire exhaust system. Marc was great. He showed me what needed to be repaired, gave me a fair price! He was even able to fix it right there and then. I was very pleased and will be back again. My new go to guy. Oil change next!....Read More

Submitted 03/24/19

By Rita Glenn

5
I would highly recommend this establishment to anybody that is in need of car repair or services. They were honest with their diagnosis and did not try and sell me something I didn't need.

Submitted 03/23/19

By David Smith

5
I would highly recommend this establishment to anybody that is in need of car repair or services. They were honest with their diagnosis and did not try and sell me something I didn't need.

Submitted 03/23/19

By David Smith

5
I had a wonderful experience. Mark was very kind and professional. He greeted everyone that walked in with a smile and said hello, every phone call that he answered he used the appropriate greeting and sounded genuinely delighted to talk to whomever was calling. He explained to me what was wrong with my car, and even brought me into the work area and showed me on my car the defective part, in comparison to the new one. I told him about a time when i got my car serviced somewhere else and how awful an experience i had and he assured me that he would take good care of me, and he did not disappoint. I’d also like to point out that the prices were reasonable, and I’ll definitely be returning. Thanks Mark, and the gentlemen that worked on my car!....Read More

Submitted 03/22/19

By Danielle Wells

5
always a great job and very fast

Submitted 03/22/19

By NICK

5
Pretty good service. Mark is a great guy to deal with

Submitted 03/19/19

By Jon R777

5
They are great

Submitted 03/18/19

By GENEVA

5
Monroe did a great job with my car with oil change.

Submitted 03/18/19

By Elijah Glover

5
Great service and wonderful staff. Mark is a great manager that Monro Auto Service And Tire Center is very fortunate to have.

Submitted 03/15/19

By Robert Mercado

5
Good service. excellent customer service from KC and Marc. So happy its New Managment. Most certainly coming back!

Submitted 03/15/19

By Theresa Suarez

5
Casey is so super sweet and nice. He helped me out and gave me some of the best service ever???????????????? 100% recommend coming here.. his beard is the bomb too ????????

Submitted 03/13/19

By Stephany Codner

5
They scheduled additional repairs on my schedule.

Submitted 03/11/19

By MARJORIE

5
My boyfriend went to Monroe on a Sunday and he wanted to get his lug nuts twerked as he just had put on new tires the previous day. Mind you, he didn't even get the tires from Monroe but Casey was happy to help with the task. Casey was very pleasant and professional...Casey, you rock!

Submitted 03/03/19

By Velda Williams

5
I would recommend Monro Muffler in Norwich to anyone. I have been taking my cars there for the past 5 years and will continue to do so

Submitted 03/02/19

By angela richards

5
I would recommend Monro Muffler in Norwich to anyone. I have been taking my cars there for the past 5 years and will continue to do so

Submitted 03/01/19

By ANGELA &LUIS RICHARDS

5
Thanx

Submitted 02/18/19

By FRANK

5
Mark and his team are very polite and professional. I went in for an oil change without an appointment. Mark was able to take me right in. I had been for an alignment almost a year prior. I had driven very few miles since the alignment and I mentioned to Mark that I was getting a little pull to the left. Mark had my alignment re checked and realigned without charge. It was an excellent experience and would recommend to all.....Read More

Submitted 02/16/19

By Victor Host

5
Had a flat tire this morning. They took me in quick and got me back on the road ASAP. Service great people great and fit me in with no problems.

Submitted 02/11/19

By Austin Richards

5
The place was great amazing service!! 100% recommendation for anyone with car trouble!!! Marc is the man!!! Savior from Jesus

Submitted 02/09/19

By Ruthius Halo Senat

5
The two gentleman I spoke with were very polite and courteous. I definitely enjoyed the experience and it was better than other places I had my taken my car before.

Submitted 01/29/19

By Taijah Anderson

5
The manager was very professional and the technician was very knowledgeable. Together they took care of the problem I had and had me on my in short order. Very good service.

Submitted 01/29/19

By MICHAEL d CALKINS

3
These guys are great! Mark got me right in, replaced 2 of my tires and got me back out the door in no time! Awesome customer service! Update: changing my review to 3 stars. I brought my car in for an oil change and they refused to put anything in but synthetic oil, despite me telling them my car was running great at 114k miles and had never had anything then regular oil, which is what the dealership always used. Will not bring my car there for an oil change....Read More

Submitted 01/28/19

By Angela Gaeta

5
Great place, been here a few times. Each time they found the problem and did not try to sell me anything I didn't need.

Submitted 01/27/19

By Ryan Plesz

5
This place is awesome! Used to go to the one in New London and they weren't terribly friendly (not purposely rude either just not personable) and definitely didnt give me as much information about my car after an oil change. A friend borrowed my car for a bit and took it to the Norwich location for an oil change, when I saw the diagnostic sheet they left pointing out all the things that needed to be replaced I knew they were thorough! I desperately needed new tires so I went here in lieu of NL and wow were they fantastic. Friendly and knowledgeable and got it done in a pretty fast time for a walk-in on tires. Absolutely will be using them from now on.....Read More

Submitted 01/23/19

By Ashley Akins

5
These guys are the best, they changed my battery and fix my tires right on time! Also very professional, I highly recommend Monroe muffler Norwich CT!

Submitted 01/23/19

By fady wissa

5
Norwich Monro was great best experience I’ve ever had!!!

Submitted 01/18/19

By Jazmyn

4
Monro in Norwich ct is very helpful and have a great service , my car ran out gas today on the road I pulled to monro parking and they came out went to the gas station down the road got a gas for my car and got me back on road .thank you monro .

Submitted 01/18/19

By Maria Alves

5
An exceptional customer and technical car service. A sensible troubleshooting and repair plans. A very different place from overbooked service centers I've seen.

Submitted 01/17/19

By Lech Dudycz

5
Everything went swimmingly

Submitted 01/17/19

By ANN

5
I ordered tires from Walmart online that were defective. The local Walmart informed me that I had to contact Walmart online to deal with the problem. My tires were bald after five months of normal use. I called Marc at the Norwich Monro and he got me in right away so that I didnt have to drive home with bad tires. I've dealt with the Norwich Monroe on multiple occasions and have always had stellar treatment. Highly recommend.....Read More

Submitted 01/16/19

By Betsy Hebert

5
Marc was the most kind courtious service manager I have ever dealth with. He and his staff have gained a new customer and will most definitely be my "go to" guys. I highly recommend Monroe Muffler and Brakes in Norwich, CT.

Submitted 01/10/19

By Sonya Curry

5
Based on 25 yrs of past business, If present manager ( Marc) leaves Monro, so will we

Submitted 01/07/19

By ROGER

5
I came in a few weeks ago and Marc helped me out and went Out of his way to help me above and beyond he’s a really nice guy very professional

Submitted 01/03/19

By Nick Stevenson

5
Thank you for everything

Submitted 01/03/19

By JULIAN

5
Manager Marc was great! Gave me all info upfront and got my truck in that day.

Submitted 01/03/19

By Michelle Lowe

5
Marc and Kc are awesome come here if you want honest prices and great work!

Submitted 12/29/18

By mike gaudio

4
As always a good experience at this location.

Submitted 12/24/18

By JOE

5
None

Submitted 12/22/18

By KEVIN

5
This place is the only spot I recommend people go to because I know I can trust them.

Submitted 12/22/18

By RYAN

5
You guys arw awsome

Submitted 12/20/18

By Richard Staplins

5
Very knowledgeable and helpful staff. I would recommend to anyone in the area for fast friendly service

Submitted 12/19/18

By Robert Keeffe

5
Excellent customer service! Great place to do business!

Submitted 12/19/18

By Lori Peeples

5
Fast, efficient, and great customer service.

Submitted 12/17/18

By Kayla Houghton

4
Nice job

Submitted 12/16/18

By RICH

4
none

Submitted 12/07/18

By ROGER

3
Will get future service here.

Submitted 12/04/18

By JUDY

5
I had a great experience coming here! It was my first time and I will definitely be coming back! The workers are great!

Submitted 12/04/18

By Haelee McGinty

3
Would be a continued customer.

Submitted 12/03/18

By ANASTASIA

4
Wonderful service, great management and mechanic work. Treated me well every time I go, as I'm not someone that's knows a lot about cars. Every time I go, I show that I want the job done right the first time. Every customer has a right not to get screwed in this new modern world we live in. This place treats you this way and try to work with what you can afford. Thanks monro for the auto services you provide, keep it up.....Read More

Submitted 12/03/18

By Anastasia Chamiec

5
Once again very professional! Very friendly! And amazing job! Highly recommend!

Submitted 11/28/18

By Lisa Desso

5
Through my experience i worked with both Mark and Casey. Beyond exceptional service was given. Bought tires online and had them delivered to Monro for installation. On the way to the appointment on installation day, my car ended up having a blowout 3 miles away. I called and notified Mark i would not make it on time, and asked if they would replace the one blownout tire so i can get the car there, which he stated would be no problem. Took the wheel off the car, brought it to the shop and Casey threw a new tire on in less than 5 minutes and i was out the door to put it back on the car. I believe that this type of service is above and beyond what would be typically found at other chain auto shops. All future tire installations will be through this shop. This is my third set of tires i've had installed here, and all have been pleasant experiences.....Read More

Submitted 11/24/18

By Zack Boulanger

5
We ate very happy to be long time customers at Monroe Mark treats people very good.I have never been in his store that he is not helping someone out .You just have to give Monroe a try if you have auto needs in Norwich

Submitted 11/24/18

By Nc Drew

5
Ok

Submitted 11/19/18

By JOSIE

5
The customer Service here is second to none, quality work, cleanest shop I’ve seen in decades, the team at this location seems to be like family, you can tell their commitment to the public is VERY important to each and everyone of them

Submitted 11/12/18

By Marc Ledoux

4
Great friendly service, decent prices.

Submitted 11/11/18

By Alex Ramirez

5
Mark and team definitely stand above the rest in the market in customer satisfaction, quality of service and attention to detail. I'm definitely coming back for other services on my 4 vehicles...

Submitted 11/09/18

By BART

5
Went to the one in Norwich. MRknand his team were very polite and got the job done in a timely manner. Would recommend them to everyone

Submitted 11/09/18

By Mike Olender

5
I had no idea what I was going in for...These guys at Monro are FANTASTIC! They didn't take advantage of my situation. I will ABSOLUTELY be back! Thank You Marc & Casey!

Submitted 10/26/18

By Lisa Desso

5
I’ve brought multiple cars here over the years and I’ve never had any complaints. Everyone is very friendly and helpful!

Submitted 10/23/18

By samantha brusseau

5
The team members were very helpful and friendly! This is the only place I will go for my oil changes or other vehicle needs!

Submitted 10/18/18

By ERICA

5
A big thanks to Marc and his team for getting me in at the last minute and doing my brakes for me. Speedy service and good pricing. Thanks again.

Submitted 10/18/18

By Mage Runner

5
Honest & passionate about helping customers. Got an oil change & free inspection/quote. They showed me my car so I was able to see it myself. Thats great service! Thank you. ?

Submitted 10/15/18

By Lelana Cochran

5
I’m actually sitting in their parking lot as I type this because I just HAD to leave a review. The guys in the shop are amazing, friendly and very customer oriented. I ran over an extremely large screw/nail today and had an immediate flat. They not only replaced the tire for me (thank you road hazard insurance!!) but fixed my alignment for me, that had been bad since I had new tires put on a year and a half ago, free as well. Thank you, Marc! I appreciate everything!....Read More

Submitted 10/11/18

By Jessica Smith

5
Wouldn’t go anywhere else. Will always recommend to others.

Submitted 10/06/18

By DANNY

5
These guys are great! Mark got me right in, replaced 2 of my tires and got me back out the door in no time! Awesome customer service!

Submitted 10/06/18

By Angela Gaeta

5
ALL OF MY FAMILY WERE TRYING TO GET CARS ROAD READY TO ATTEND MY BROTHER Richard Taylor FUNERAL OUT OF STATE....LIKE MOST FAMILIES WHEN A DEATH OCCURS WE HAD ALOT TO TAKE CARE OF TO TRAVEL 500 MILES. I LET MARC KNOW MY CHILDREN AND GRANDCHILDREN WOULD BE IN VEHICLE I BROUGHT IN AND HIM AND HIS CREW WENT ABOVE AND BEYOND TO HAVE IT READY IN TIME WITH LITTLE NOTICE IN WORKING ORDER. MONRO DEFINATLY HAS OUR FAMILIES BUSINESS IN THE FUTURE.WE CAN'T THANK YOU ENOUGH FOR THE ATTENTION TO DETAIL YOU ALL DID. THANK YOU, THANK YOU----- TAYLOR/BRANSFORD FAMILY!!!!!!!!????????????MONRO MUFFLER MAIN ST NORWICH!!!!!!!!....Read More

Submitted 10/01/18

By Susan Branz

4
Went to this Monro knowing what I needed and had an idea already of the cost. They gave me a very fair price and did great work on my brakes. They were very honest and accommodated me as needed. I ended going back for more services and they did great as well. I had been there many years ago and that was not the case. Mark and his team are doing a great job .

Submitted 10/01/18

By Ignacio Heredia

5
Real people great service

Submitted 09/29/18

By tony carambot

4
Always great service and marc is extremely accommodating and the staff is always friendly

Submitted 09/29/18

By Chantal Danyow

5
Great people, helpful staff, would HIGHLY recommend Casey in the shop is the BEST

Submitted 09/25/18

By Marc Ledoux

5
Great Service! Great Price! Stand UP Guys at this Place! Came in last minute to have Tires put on as well as an Alignment. I am Amazed at the quality of work! I am from out of state but, this will be my go to place for service from this point on! Thanks Marc and Crew for a pleasent experience!

Submitted 09/22/18

By Charles

5
My vehicle was got what I asked for, and I had no problems.

Submitted 09/21/18

By MARGARET

5
Great service and friendly staff!

Submitted 09/12/18

By Rebecca McCurry

5
Thank you so much MARK and CJ!!! We just moved to the area trying to find a mechanic shop. We needed a big job done breaks tires on our 2014 Camaro. As some may know having a bit of a more expensive car comes expensive car parts. Mark Did all the research to get us the best deal possible for our parts. Mark and CJ have amazing customer service they went above and beyond to make sure that we were comfortable and reassured us that they were able to do the job . We set up the appointment came in today got great service again and our car is perfect. Thanks guys you are now our new mechanic in the area Norwich! I highly recommend any maintenance on your vehicle from a simple oil change to bigger jobs come here! Mark and Cj will kindly go out of the way to get the job done!....Read More

Submitted 09/08/18

By Charlene Smith

5
Marc was very helpful with helping my mom with an emergency and everywhere was closed. We walked in a few minutes after they closed and he told us if we couldn't find help to come back since they had a brake job thst would take sometime. Well we didnt find help and when we came back and we were taken right away. Excellent service and a very nice man. 100% would recommend this place to anyone.

Submitted 08/28/18

By Hunter May

5
Excellent attention,very friendly and affordable.

Submitted 08/22/18

By Sobeida Barco

5
There is really no other place to go in the Norwich area to service your vehicle like Monro muffler and brake...Marc and his team provide excellent customer service and are extremely honest with diagnostics. I’ve had brakes done, muffler work, general service and a few quick fixes for minor things like hydraulics and bolt tightening that could have cost much more elsewhere. Happy customers are my Ford Ranger, Mercedes c230 and Lexus 400h - oh yeah and my wallet.....Read More

Submitted 08/21/18

By David Caruso

5
Excellent and quick service and very fair prices unlike most dealerships or service centers. Will definitely be back

Submitted 08/17/18

By M G

5
These guys are awesome second time here very knowledgeable and honest Firestone try to rob my daughter and try to charge her $78to put on two tires she got at Tire Rack Special price sheet for installers The owner is a standup guy honesty goes a long way and you can count on them to do the right thing and take care of your car!

Submitted 08/16/18

By Fernando Goulart

5
This was my first experience at this location. I am thoroughly pleased with prompt, courteous and friendly service. Met Marc and my car was serviced by D. Rockwell..I definitely will return.

Submitted 08/10/18

By Peg Hulboj

5
I was running trough an emergency. . were my cat seems to be loosing oil due to another service station Malpractice (lose drain bolt.... )After running into the Firestone service center down the street . They told me to go to to the part store to borrow some wrenches to take care of it, i was LIVID!!!!!!!! . After 2 qt. Of oil later. In my moment of desperation I called monro if they could aid me on the issue . They were absolutely in disposition of helping me . EVENDOUGH THEY HAD A TIGHT SCHEDULE AND STILL THEY WERE ABLE TO HELP ME OUT .... MAN I highly recommend this please they seem to know their stuff well ...Costumer service 10 stars (they deserve it tho ) (procedures 10 stars ) fast an efficient I would recommend it tho . I think im going all the way from ma to ct just so they can service my car .coming from a guy who doesnt like writing reviews at all ( the manager I think he was the owner keep it up!!) Lol finally can go back to mass and not in a aaa tow truck lol ... Ill give it a 10 stars but i guess it just reached till 5 they provided what other places could not ( awesome customer attention and service )....Read More

Submitted 08/03/18

By ADONIS RAMIREZ MATOS

5
Great experience there . The whole crew of guys are very helpful and polite and very customer friendly and attentive to their needs and concerns

Submitted 07/29/18

By Chip N Sr.

5
I came to the facility with a tire that needed replacement. Manager Marc Ledoux was very helpful in addressing my problem despite many customers with prior appointments who's vehicles were being addressed by mechanics. I am grateful for his grace and professionalism.

Submitted 07/18/18

By John Mario

5
I never had any problems at this location. I will definitely keep recommending them to everyone I know.

Submitted 07/06/18

By Dulmarie Irizarry

5
Marc was completely amazing! I was having the worst day until he turned it around and went out of his way to help me. I would recommend Monro to anyone!

Submitted 07/05/18

By Amie Zimowski

5
Great people, helpful staff, would HIGHLY recommend Casey in the shop is the BEST

Submitted 06/28/18

By Marc Ledoux

5
We are out-of-staters and were at Mohegan Sun when we realized we had a nail in our tire. It was Friday evening and when we called around no one would help us out. I called Monro and even though it was near closing time they agreed to take a look. These guys stayed late on a Friday night to take good care of us and we really appreciate it!

Submitted 06/15/18

By ski - ferr

5
Great service all around!

Submitted 06/07/18

By Doug Cipriani

5
I can't tell you all of the wonderful accommodating things these men have done for me... very professional and thoughtful staff. They care about you even after their amazing work is complete. The follow up with phone calls and make sure you are satisfied.

Submitted 06/06/18

By Andrea Medeiros

5
10 is too low a rating - good price for excellent service - these guys replaced a shop Ive been using for 10 years

Submitted 06/02/18

By Rich Brophy

5
Mark and team provided top notch service on memorial day, after another brand name dealer scheduled me but closed early. Their team not only got me in right away, but gave me much more vehicle analysis than I've gotten elsewhere. Kudos to Monro for their attention to detail and being open on a holiday.

Submitted 05/29/18

By B Jahnke

5
The manager there was very honest and helpful. I will definitely be back. As a female I felt he was very honest and wasn’t trying to pull anything over on me.

Submitted 05/29/18

By Tammy Knowlton

5
Perfect experience. No BS. Got it done in record time too.

Submitted 05/28/18

By John Dick

5
Customer service was great, everyone was more than happy to take care of my vehicle and were very honest about the repairs I needed. Awesome crew!

Submitted 05/28/18

By Patrick Yargeau

5
The manager there was very honest and helpful. I will definitely be back. As a female I felt he was very honest and wasn’t trying to pull anything over on me.

Submitted 05/28/18

By Tammy Knowlton

5
They are willing to make sure it is done right. Friendly.

Submitted 05/28/18

By Tena Ratliff Johnson

5
Excellent staff with superior Customer service. Will be referring family and friends.

Submitted 05/28/18

By Darline Pepler

5
Great service

Submitted 05/28/18

By booboo Kitty

5
Great service. Friendly staff.

Submitted 05/28/18

By Kaylee Machado

5
Awesome service! Always consistent, I will continue to go here.

Submitted 05/28/18

By Kelsey Crosson

5
Willing to help make it right. Good costumer service.

Submitted 05/28/18

By Tena Johnson

5
I FINALLY found a place that was polite and respectful! I went in to get an oil change and new tires! The customer service was spot on! As a female, most places treat me as I know nothing! Not this shop, they listened to what I had to say and got it all done in an extremely reasonable time! I would recommend them to anyone!

Submitted 05/28/18

By Brave Redline

5
Finally found a place where I feel comfortable sending my family for repairs. It’s very hard to find somewhere to send my wife, and mother that I know won’t take advantage of them. It seems always in the past there was a list of things that “had to be done right now” that turned into something that would or could still last years. The staff here was upfront and courteous whenever I’ve been there, and both my wife and mother were very pleased.....Read More

Submitted 05/28/18

By Chris B

5
Excellent staff and service. Will be back for necessary service and repairs .

Submitted 05/28/18

By Sandie Taylor

5
Great service! Staff was on point and very friendly! I will be recommending them to my family and friends!!

Submitted 05/28/18

By rebecca ledoux

5
Awesome service

Submitted 05/28/18

By mark kaylor

5
Marc and his team were great extremely helpful

Submitted 05/22/18

By James Parrish

5
Great service, very caring I highly reccomend.

Submitted 05/16/18

By Danny Schiavone

5
Great customer services always get my oil change by these guys. The manager is a great guy took real good care of me thanks

Submitted 05/14/18

By James Jenkins

5
I have lost track of how many people have managed this place (lots!) & in all the years I’ve been going I have NEVER left my car in their hands for anything but an oil change because I’ve gotten reports from managers in the past (many times) about things I need, later to find out (from a second opinion) I don’t need ANY of it!! Now due to convenience of their location for me I stay coming in for oil changes but refuse anything other than that until today. I met Marc who is new here I notice. After my oil change was finished he let me know I was in great shape but that my tires were on their way out. I went for a second opinion per usual to find out if that was so & not only was it true but he did a price match for me from the company I usually get tires through! & Gave me the better tires. He told me to ask the other company for a print out before that to show him what I was buying. Come to find out it was going to be 4 poop tires! & Only 1 alignment! He explained Monro’s were a tad more because of the quality of the tires but was nice enough to still price match me & as for the alignment he explained how getting all 4 would be far more ideal.. But I did not know that about tires at all!! & it was nice of him to explain that to me. He is so very kind & helpful & I can’t even remember the last time I felt comfortable sitting in an auto shop. I will return & trust Marc for anything I need in the future. I hope Monro takes care of him! He is a gem & really turned my opinion of the shop around! Thank you guys!!....Read More

Submitted 05/11/18

By cheri lynn

5
Mark and Casey were excellent. They got to the heart of the problem with update computers used by Monroe. Although an ABS problem is out of the area of a normal break job and out of the scope of capabilities of Monroe, they were able to recommend to me how to remedy the situation. Whenever I come across an automobile expense I will drive out of my way to Monroe in Norwich to see Mark and Casey. Very Very Helpful! Customer service #1....Read More

Submitted 05/08/18

By Jeff Rubenstein

4
Had work done to replace struts and brakes on a 2009 VW Jetta. had a problem 6 weeks later. Problem was fixed under their wonderful warranty. Will return.

Submitted 04/20/18

By Douglas Cummins

5
Monro is incredible! I was on my way to a routine oil change when my battery light came on and my steering became difficult. I immediately phoned Monro and once it was certain I would arrive safely, Mark got me right into the shop. Him and his team kept me informed and reassured me every step of the way as they handled my car. You will not find a better calibur of people or service anywhere else!

Submitted 04/14/18

By David Cloutier

5
Great people, helpful staff, would HIGHLY recommend

Submitted 04/14/18

By Marc Ledoux

5
Marc was a great guy.Good sales person.Happy when leaving knowing the problems were fixed..

Submitted 04/14/18

By deb charette