New Britain, CT
New Britain, CT
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963 West Main Street
New Britain, CT 06053
  • Monday-Friday
    7:30AM - 7:00PM
  • Saturday
    7:30AM - 6:00PM
  • Sunday
    9:00AM - 5:00PM

Monro Auto Service and Tire Centers

963 West Main Street, New Britain, CT

Free Wifi
Open Today Until 7:00PM
Hours of Operation

Mon

7:30am-7pm

Tue

7:30am-7pm

Wed

7:30am-7pm

Thu

7:30am-7pm

Fri

7:30am-7pm

Sat

7:30am-6pm

Sun

9am-5pm

Monro Auto Service and Tire Centers

Automotive Services
  • Tires
  • Oil changes
  • Brakes
  • Wheel alignments
  • Scheduled Maintenance
  • Shocks
  • Struts & Suspension
  • State Inspections
  • And more...

Current Promotions at this Location

Auto Repair
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$20 Off*
Wheel Alignment
ENSURES EVEN TREAD WEAR
Auto Repair
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$20 Off*
ANY BRAKE PACKAGE
INCLUDES LIFETIME BRAKE PAD WARRANTY
Auto Maintenance
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$15.99*
Conventional Oil
INCLUDES COURTESY INSPECTION

Search for the Perfect Tire

Auto Brands We Maintain and Service

Monro in New Britain, CT provides scheduled maintenance on your vehicle for routine and preventative vehicle care. When you come in, we’ll pull up your car’s maintenance check list for your specific model and inspect the necessary components for your vehicles current mileage. Factory scheduled maintenance provides a good opportunity to make sure your car is performing correctly and help prevent costly future repairs. Plus Monro will save you up to 50% over the dealer!

  • Acura
  • Buick
  • Chevrolet
  • Dodge
  • Ford
  • GM
  • GMC
  • Honda
  • Hyundai
  • Jeep
  • Kia
  • Mazda
  • Nissan
  • Pontiac
  • Saturn
  • Subaru
  • Toyota
  • Volkswagen
  • Chrysler

About Monro Auto Service and Tire Centers – New Britain

Monro Auto Service and Tire Centers is your source in New Britain, CT for complete automotive care for your vehicle. We also carry thousands of name brand tires, ready to be installed.

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Reviewed by 118 customers

Write a Review
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5
Great service..Andrew was great

Submitted 08/19/19

By KIM

5
Thanks Kareem for doing a great job! He was awesome! He let me know of the progress and was very attentive! He was very nice and knowledgeable. I’ll always come here for all my car needs!!

Submitted 08/14/19

By desiree williams

4
.....

Submitted 08/10/19

By GEORGE

5
N/a

Submitted 08/06/19

By MEGAN

5
I had to pleasure to deal with dean when I went to purchase 4 new tires from this location. He was cool helpful and very informative about everything and every step of the way. I would definitely recommend coming here and getting new tires

Submitted 08/05/19

By Xavier Crofton

5
As always, the Team was exceptional and the GM was very helpful

Submitted 07/29/19

By MICHELL

5
I Tell all my friends and family and anyone asking if I know a good mechanic I always recommend Monroe in Newington Matt & Mike will take good care of you and you can trust them !

Submitted 07/26/19

By Terry Campbell

5
The Monro located on West Main in New Britain were phenomenal. I was literally having one of these worst days of my life. Due to a mistake of another Monro I got into an accident with my children in the car. When the tow truck got to me I asked the driver to bring me to the New Britain location where I spoke with Drew the store manager and told him my situation. He listened and promised me that he would get me back on the road. It was late and the store was on the verge of closing for the day and Drew told me that due to the damages he did not feel comfortable sending me home in my car so he had his staff bring me home in the company vehicle. Drew and his staff all worked extremely hard even worked past hours to fix my car. I called periodically on the status of my car and although it took 2 days to get my car back I was very satisfied with the work they had done. They took care of me during my time of desprate need and for that I am forever greatful. I am now their loyal customer and I definitely recommended them to all my friends and family. Keep up the amazing work.....Read More

Submitted 07/19/19

By JAZMIN

5
I always get good customer service. The service manager Drew is so kind and knowledgeable all me repairs. The technicians are very professional and very detailed oriented. I have highly recommended Monro to my frequents and family

Submitted 07/09/19

By Andrea Gist

5
Great experience

Submitted 07/08/19

By DREW

5
Emergency repairs performed late on Saturday afternoon.

Submitted 07/08/19

By ANTHONY

3
Fair price

Submitted 06/24/19

By SHAE

5
Exceptional staff here . Shoutout to Matt who helped us out dearly. Not only a great worker but a great front desk person to meet when you first walk in. Recommend for any service you need with your car.

Submitted 06/24/19

By Jibril Issak

3
Guys are very friendly but the work takes a long time

Submitted 06/17/19

By MICHAEL

5
Good job

Submitted 06/17/19

By JOHN

5
Nice job guys

Submitted 06/16/19

By JOSUE

5
Thank you for great service.

Submitted 06/16/19

By DWAYNE

5
So happy with their work service on alternator in my Pilot. Been their customers since 2016. I’m glad that they give us a lot of tips and feedback

Submitted 06/14/19

By Bret Ginther

5
Fantastic service best Monro store in Connecticut I had my car serviced by a technician named Jose very nice gentlemen informative and went far and beyond the normal expectations. Definitely my go to anything car related ??

Submitted 06/13/19

By Oliver Savage

5
Always great service. I love this place!

Submitted 06/13/19

By KADANIS

5
Professional service and very dependable.

Submitted 05/24/19

By Brian K. Riley

5
Over all good experience.

Submitted 05/23/19

By GAYLE

5
Great place

Submitted 05/15/19

By TINA

5
I needed my brakes done to drive to Florida and it was done that day.

Submitted 05/06/19

By CHARLOTTE

5
The service manager was pleasant and very helpful . He and his team of mechanics work very well together .

Submitted 04/30/19

By VIRGINA

5
Super efficient. Super nice. Super informative. Easy in and out. Even gave me a discount because I was $5 short. I definitely recommend.

Submitted 04/23/19

By Nell Burton

5
Good and comparable cheaper service

Submitted 04/22/19

By Joseph Olayiwola

3
Definitely would return

Submitted 04/18/19

By LAHQUITTA

5
I had recently had my tires rotated, NOT at Monro, and I kept hearing a funny noise from the tire. Long story short, I was missing one lug nut and the other three were about to come off of one tire. I had just passed a Monro (New Britain I think) and pulled in. I asked the man at the desk for help. He immediately brought my car in, checked all the tires, tightened all the lug nuts and replaced the missing one. That's what I call service, THANK YOU!....Read More

Submitted 04/16/19

By Megan Stenson

5
keep up the good work

Submitted 04/08/19

By ASIANA

5
Drew Hall is EXELLENT

Submitted 04/02/19

By BRENDA

5
always great service

Submitted 03/26/19

By KATHLEEN

5
Good people ..

Submitted 03/18/19

By Michael Cordero

5
Our family was halfway from Westchester County to Boston when suddenly all the dashboard warning lights came on. Just before closing time on a Friday we pulled into Monro in New Britain for help and Drew could not have been more gracious and helpful. We needed a new alternator and at 7pm he called around looking for the part, found it, went to pick it up and then installed it. Drew saved us and we were able to make it to Boston that night. Such great service, he really went out of his way to help us. If you ever have car trouble in the New Britain area, definitely contact Drew at Monro’s!....Read More

Submitted 03/16/19

By Chiara Battistello Seelye

4
Very fair on prices and service .

Submitted 03/16/19

By llaymax Negron

5
I usually got to them for my oil changes when needed and they always let me know what service is needed for other things on my vehicle. Will be going to get my brakes done this weekend. Always polite, helpful and informative.

Submitted 03/14/19

By Nancy Colon

5
Dru and Matt are very knowledgeable and always provide great service.

Submitted 03/12/19

By CHRIS

5
Manager super human super profesional. All guys extremetly busy. Monroe should consider a cleaning crew.

Submitted 03/12/19

By ALVIN

5
Koolw

Submitted 02/27/19

By RAFAEL

4
None

Submitted 02/26/19

By SHREOSHY

4
Excellent service Willing to go above and beyond To satisfy customer,

Submitted 02/17/19

By Evelyn Figueroa

5
God bless each and everyone that works there thanks a lot

Submitted 02/17/19

By CARMEN

5
Went to Monroe on West Main st for an oil change as well as a small fix. After I got home i notice they did not reset my oil life sensor, and I heard a loud noise. I contact Drew and told him what happened. He did not hesitate and got me in the same day. He fixed both problems. With Drews friendliness and expertise I will continue to go to the West Main st. Location.

Submitted 02/16/19

By Tina Ortiz

5
They are always so great with my car..they always squeeze me in and i always leave satisfied!!!!!!

Submitted 02/14/19

By Kadanis Padilla

4
Good people was in a rush got me in and out for oil change a snowstorm

Submitted 02/12/19

By Wes dice

5
Great work fast and reliable

Submitted 02/12/19

By Michael McLaughlin

5
They do a great job!

Submitted 02/11/19

By Asiana

5
Drew is a good guy, he'll take care of your car

Submitted 02/09/19

By w lopez

5
Drew is a great person to work for Monroe. Very polite and friendly. He is the reason I bring my vehicles to the West Main st location

Submitted 02/07/19

By Tina Ortiz

5
Drew is the best. He takes the time to make you feel like you know what the problem is and won't charge you for stuff you don't need. A+ service

Submitted 02/05/19

By Vincent Viani

5
I've gone to monroe several times over the last 3 years. I must say that the personal service I've received every single time I've gone into the store has been top notch. They take the time to explain things. I am very pleased with the customer service I've received and that's one of the main reasons I keep going back. I have recommend Monroe to several friends and family thanks to the amazing customer service. Thank you and keep up the hard work.....Read More

Submitted 01/30/19

By Mikal Acosta

5
Great service, they guys explain everything I needed done when going in for an oil change! Thank you

Submitted 01/24/19

By Casey Colon

5
Amazing customer service!!!! Drew definitely took care of me and they did a really nice job.

Submitted 01/16/19

By Angeline Deslandes

5
Great place to have your car serviced. Excellent staff pleasure doing business with, always honest and up front with customers. Jrap...

Submitted 01/12/19

By Joseph Rapisarda

5
High quality, timely service! Drew took great care of my car. Thank you so much

Submitted 01/11/19

By Amanda Stango

5
It served its purpose

Submitted 01/07/19

By RICARDO

5
Great place! Great service! Matt and Javian are amazing! I will definitely be coming back..

Submitted 12/27/18

By JESSA RENÉE

5
See above

Submitted 12/19/18

By NANCY

5
Exceptional customer service

Submitted 12/19/18

By Raynasha Black

4
Great experience

Submitted 12/14/18

By TYRONE

5
The staff at this particular location are professional, polite and friendly. The level of assistance that was provided to me (particularly from the GM, Drew) was exceptional. Drew treated me like I was one of his family members by looking at all aspects of my particular situation to remedy my car issue and by making accommodations to work within my schedule. One of the crew members inspecting my vehicle (I wish I asked for his name), provided additional services that I needed but didn't ask for (putting air in my tires). That, in my opinion, is outstanding customer service and will be the reason I will come back. Thank you to Drew and his crew!....Read More

Submitted 11/30/18

By Vicky Patten

5
We were traveling on the interstate near New Britain at 5:30 p.m. Saturday evening when our emergency lights came on. We pulled off the road not knowing if we could find anybody at that time who could help us. We stopped at a service station and were directed to Monro Muffler/Brake, because the attendant thought they might still be open and could help us. The service manager and his staff at Monro provided immediate, courteous, and professional service to us. They expertly diagnosed the problem, and we were on our way. Many thanks to the great people at Monro.....Read More

Submitted 11/30/18

By Kim Stanton

5
Excelent service

Submitted 11/23/18

By Rick Rick

5
Good quality care. The gentleman in charge follows up on each vehicle,and points out any mistakes to the mechanic to correct. Then he lets the customer know,so everything is made right. I have seen him in action. Plus the prices are more than fair. I'm going to keep going there.

Submitted 11/20/18

By Shneck Shneck

5
Great services, waiting for sales

Submitted 11/15/18

By VINCENT

5
very likely. Good serve.

Submitted 11/13/18

By Dona Flores

5
Good job

Submitted 10/30/18

By DAVID

5
Staff is friendly and helpful

Submitted 10/30/18

By JASON

5
I am very happy with their service. They are very professional and efficient. Drew and his team are the best and professional. They will help you out and explain everything in detail. Heads up to the team.

Submitted 10/24/18

By prem dave

5
Very friendly

Submitted 10/24/18

By AMANDA

5
Service was outstanding thanks to Drew and the rest of the Monroe muffler brake & service crew

Submitted 10/20/18

By A Google User

5
Drew is the best!!!!

Submitted 10/19/18

By Iris Ortiz

5
N/A

Submitted 10/19/18

By SASHA

5
The best auto repair in New britain and the best customer service by Drew the manager Deserve more than 5 stars

Submitted 10/16/18

By Pauline Victor

5
Excellence

Submitted 10/12/18

By Isaac Boateng

5
Extremely satisfied

Submitted 10/11/18

By JAIME

5
The manager Drew, is AWESOME!! He gave me great advice on products and services and I will continue to keep coming here and recommending this Monroe

Submitted 10/06/18

By Monique Israel

5
Very Professional and fast Service

Submitted 10/02/18

By David Mancini

5
The service was great. I was in and out in no time. Thank you

Submitted 09/29/18

By CASEY

5
Best service around guaranteed

Submitted 09/28/18

By Victoria Pope

5
Service was great. Courteous customer service??

Submitted 09/27/18

By Angelic Israel

5
Ok

Submitted 09/25/18

By TOM

5
Great store Drew looked out for me they have great service

Submitted 09/22/18

By Luis Pratts

5
For my first visit to Monroe for brakes the service and prices were so much better than a firestone or Goodyear I decided to get my tires done while I was there. I won’t get into detail on all that was done to my car but the gentleman I worked with was Drew so make sure to ask for him. He was able to work with my costs and it was better than good. Needless to say I found my new repair shop

Submitted 09/10/18

By Reuben Cherise

5
Never had a problem with the service. In fact, I had a problem on my car (it was making noises) and they were the ones that found the problem after going to firestone (which they lied about the problem) and other places that couldn't figure out the problem. Matthew was the one that found it and fixed it. Big thanks! I've had this car problem for a long time and now I'm finally at peace!

Submitted 09/04/18

By A Google User

5
Awesome service! Never had any issues so far and my experience here has been great! Excellent customer service Matt & the team!

Submitted 09/01/18

By Pink Weird

5
Customer Service here is excellent and you pay for quality not shotty work. Alot of New Britain Mechanics charge you for things you dont need and are very deceiving. I have not experienced that here.

Submitted 08/17/18

By Asha Jackson

5
Andrew Hall the store manager was awesome. I like the fact that they take you in and explain in detail what needs to be done. Andrew made sure I understood exactly what the problem was and what needs to be done. He has the heart of a teacher. Definitely recommending this place.

Submitted 08/17/18

By Jorge Fernandes

5
Never disappointed when I come here! Drew offers the best service in town!

Submitted 08/17/18

By Keyla Valentin

5
Came her for oil change twice and the customer service was perfect.

Submitted 08/17/18

By Asha Jackson

5
Excellent service!

Submitted 08/02/18

By Michelle Brandon

5
A family friend recommended this place and told me to ask for Drew, he was VERY kind and helpful! Thanks to Drew my car is on the road running perfectly all in one day. No headaches, run arounds, or rip offs at this place! I would definitely recommend coming here

Submitted 07/31/18

By michelle popillo

5
The manager was very nice and my car was serviced really fast. I have been going there for the past 3-4 years. Won’t go anywhere else

Submitted 07/10/18

By Colleen Torres

5
I came in for an oil change and the manager was in the shop by himself, some wacko lady was yelling and cursing 90% of the time to her husband and towards the manager. The manager was able to take care of my oil change and still deal with this fool of a lady. Cursing up and down the shop complaining about who knows what, while her sons, could have been 8 and 10 yrs old were in the waiting room jumping on chairs, going in the shop, putting themselves in danger, throwing toys around. While the mom is too busy cursing and yelling. Remember only one guy(manager) working and taking care of his customers. Doing the best that he can. Personally, the manager handled the whole situation perfectly, while this trash of a person (sorry not sorry) kept leaving and coming back harassing for her car to get done and customers coming in and going due to this trash of a person, who didn’t understand that her car could wait until further noticed. She’s not the only person in this world.....Read More

Submitted 07/07/18

By krisy santos

5
This place deserves more than five stars. I had a bad experience at the dealership today. They (the dealership) treated me like crap and kept trying to suck money out of me. Andrew listened to my concerns and checked my vehicle. Not only did he find the issue with my vehicle, he showed me what was causing the problem. Not once did I feel pressured or obligated to purchase anything. Andrew was straightforward with the quote in getting my vehicle repaired. I had the work done, and even decided to get additional work done. This location has gained a new customer. I shared my experience today with my wife, and now she will be bringing her vehicle in for some preventative maintenance.....Read More

Submitted 07/06/18

By Clarique Johnson

5
The best service

Submitted 07/04/18

By angel lopez

5
This is the 2nd time I've taken my vehicle to Monro Muffler in New Britain (3rd as a household) and I have to say each time I deal with Dru and Matt they provide exceptional customer service, feedback and most importantly, RESULTS! Thank you for fixing my exhaust and power steering problems it felt like my car was going to die soon and now it has a new lease on life. I greatly appreciate how you let me know if you see something wrong that wasn't part of the initial evaluation as well. Gives me a head's up on what I may need next. Please continue to keep these guys at the New Britain location. I finally feel at ease and can trust the people working on my car!....Read More

Submitted 07/03/18

By Victoria Cruz

5
Exceptional staff, handles work in Timely manner. Drew is extremely personable as a team they get to the route of the problem! Higly recommend going there!

Submitted 07/01/18

By Myia Shaw

5
Amazing services, strong communication skills when breaking down mechanical lingo, very pleasant and on point. Definitely would recommend!

Submitted 06/29/18

By Jenna pebbles

5
Had a warranty issue on a commercial-grade tire for my Ford Transit Wagon 350 XLT. Lots of hoops to jump through because was bought at sister store (CarX) in the Midwest. Drew, the manager, spent a lengthy amount of time working on my behalf to get our van back on the road. Excellent attention and tried to mitigate a frustrating situation. Thank you Drew

Submitted 06/21/18

By David & Michelle Rak

5
The manager Drew and the entire staff are very knowledgeable. They always do great work on all my vehicles.

Submitted 06/06/18

By shawanda jackson

5
Love this place..

Submitted 06/02/18

By Keiva Mcallister

5
Best service !!!

Submitted 06/01/18

By Natalie Ruiz

4
Drew Hall is a pleasure to do business with

Submitted 05/31/18

By k.k.

5
Exceptional service. Great prices. Would recommend.

Submitted 05/31/18

By Branden Charles

5
Drew is a Great Manager (A1)who runs a Great Staff.. they are all friendly and do a great job.. I recommend this Monro here on W Main St. In New Britain Ct. Wouldn't go nowhere else as long as Drew continues to Manage this Monro...

Submitted 05/28/18

By Michele Livorsi

5
Aplus service ....we have brought two cars here for oil changes as well as repairs. Mathew ,Drew & rest of staff are very knowledgeable & honest. They also have the best prices .

Submitted 05/24/18

By Xo Champion

5
Went in today to get my oil changed ended up finding out I needed more stuff to get done Drew was very helpful I don’t usually do these reviews but I think good and hard work should be noticed

Submitted 05/23/18

By John Doe

5
Drew and the staff just gained a new customer. The actually found a mouse nest in my Lexus and pointed out my air filter was split down the middle and kept me informed with progress on my car. They were also able to figure out why my tire pressure sensor was on; something Valvoline could not do. I went for an oil change and came out with my car in even better shape. My wife will be taking her car there next and I will refer this team and business 100%!....Read More

Submitted 05/20/18

By Eddie G

5
Fast and courteous service. Explained and showed needed repairs. I will return and recommend.

Submitted 05/19/18

By Scott Ahern

5
Drew and the other mechanics are warm and friendly. They provided and provide excellent service at a good fair price. They also work with their customers. I am very happy with service

Submitted 05/15/18

By Teneka Long

5
These guys are the best. Thorough and inexpensive.

Submitted 05/15/18

By Brenda Karwoski

5
Drew is a great manager and customer advocate. I am always feeling stressed by car issues but he always takes care to help me even in a situation with no appointment. This is my car place!

Submitted 05/10/18

By Susan cote

5
Best place ever

Submitted 04/20/18

By Ilysha Vargas

4
Fast ~ friendly- on schedule

Submitted 04/20/18

By Delita Rose-Daniels

5
Drew is a very effective and efficient, skillful and respectful to his staff an customers. Goes above and beyond for all reasons of making customers happy.

Submitted 04/07/18

By Gean Mack

5
Love this place everyone friendly and professional about everything...they show you what's the problem give you an estimate and go from there...highly recommend this place to everyone..

Submitted 04/06/18

By sh0w time

5
The guys here are always on a roll. They keep me up to date on any issues with my car and know me by name now. Drew is an awesome manager.

Submitted 04/02/18

By Amber Foy